The increasing population in Mumbai Metropolitan Region (MMR) is highly dependent on public transport services like Railways, B.E.S.T buses, Private Cabs, Taxis and Auto’s. The existing public transport system specifically Railway services are overburdened and is quite inadequate as per the demand. In order to reduce this load and give fast, comfortable and safe commute to the Mumbaikar, the metro network is urgently required to decongest the Railway and Mumbai Roads.
| # | Lines | Terminals |
|---|---|---|
| 1 | Line 2 A | Dahisar – D. N. Nagar |
| 2 | Line 2 B | D. N. Nagar - Mandale |
| 3 | Line 3 | Colaba – Seepz |
| 4 | Line 4 | Bhakti Park – Kasarvadavli |
| 5 | Line 4 A | Gownpada – Gaimukh |
| 6 | Line 5 | Kapurbawadi – Kalyan |
| 7 | Line 6 | Swami Samartha – Vikhroli |
| 8 | Line 7 | Dahisar (East) – Gundavali |
| 9 | Line 8 | CSMIA – NMIA |
| 10 | Line 9 | Pandhurang Wadi – Bhayendar |
| 11 | Line 10 | Gaimukh – Mira road |
| 12 | Line 11 | Wadala – CSMT |
| 13 | Line 12 | Kalyan – Taloja |
| 14 | Line 13 | Mira road – Virar |
| 15 | Line 14 | Vikhroli – Badlapur |
Maha Mumbai Metro Operation Corporation Limited will operate the line 2A & 7.
MMMOCL is introducing new edge technologies and equipment’s for passenger safety, CBTC signaling system for faster commute, platform screen doors, etc.
Trains will be operated from morning 05:25 hrs. to 22:50 hrs. (Proposed)
Total 6 coaches are available in each metro train.
Time required to complete one leg of journey (end to end) from Line 2A to Line 7 i.e., from Andheri West to Gundavali is approximately 60 Minutes.
Maximum capacity of each train is to carry a total of 1800 passengers.
Passenger Emergency Communication Unit (PECU) and Fire extinguisher below the seat are available.
Passengers can use PECU (Passenger Emergency Communication Unit), available within Metro train coaches to contact Train Pilot.
Route Map Indicators / Dynamic Map Display are placed above the train doors indicating different stations travelled so far & upcoming stations. In addition, there will be periodic announcements played within the Metro trains regarding the same.
Unfortunately, no such services will be available in Mumbai Metro. As Metro lines have only 2 tracks, one for up journey & other for down journey.
Yes. Passengers can carry eatables inside the Metro trains but they cannot consume during the travel.
No. Inflammable items are not allowed in Metro trains.
No. Pets are not allowed in Metro trains.
Sealed liquor bottles can be carried in Metro trains but consumtion is strictly prohibited.
No. Raw meat and fish is strictly prohibited in Metro trains.
Paper QR code ticket with single and return journey are issued at ticket office counter.
We have “Mumbai 1” card which serves as National common mobility Card (NCMC) - This is newly invented card for all travelling purposes in Metro, BEST and doing retail purchases.
The passenger can purchase the Paper QR tickets from Ticket selling officer counter and from Ticket Vending Machine place at metro premises, also via Mumbai 1 application.
The passenger can purchase the Contactless Mumbai 1 (NCMC) Card from Ticket Selling Office / Customer Care Officer counters at any of the metro stations of line 2A and 7.
Passenger should approach staff at the customer care officer at station and they will be happy assist you.
| Distance Interval (Slab) # |
Distance Range (KM) |
SJT (Rs. Rounded to multiples of 5) |
|---|---|---|
| 1 | 0-3 | 10 |
| 2 | 3-12 | 20 |
| 3 | 12-18 | 30 |
| 4 | 18-24 | 40 |
| 5 | 24-30 | 50 |
| 6 | 30- 36 | 60 |
| 7 | 36-42 | 70 |
| 8 | >42 | 80 |
All the ticket counters at Metro stations will have a measuring sticker, wherein the Children’s up to the height of 90 centimeters (3 feet) are allowed to commute for free whenever accompanied by an adult.
Mumbai 1 (NCMC) card issued by Mumbai Metro Line 2A and 07 is a contactless smart card - National Common Mobility Card (NCMC), ideal for regular commuters which can be used as:
1 - Store Value
Pass - which enables commuters to "pay as you go".
2 - Various Non-Monetary pass
It helps commuters save time spent waiting at the ticket counters. Different products are available on Mumbai 1 (NCMC) Card with better discounts.
No hard copies of the Documents/proofs are required to be submitted for purchasing the Mumbai 1 (NCMC) Cards. However, PAN card number is mandatory to purchase a card along with any one OVD (Original Valid Documents - Aadhar card / Voters ID / Driving license / any Government ID proof) details needs to be mentioned while filing the form.
The “Mumbai 1 (NCMC)” card is currently issued free of cost, passengers can recharge it with minimum value of Rs.100/- to the maximum value of Rs. 2000/-.
Only one person can travel with one Mumbai 1 (NCMC) Card.
Mumbai 1 (NCMC) card can be recharged through multiple modes:
1 - SBI website (https://transit.sbi) – Synchronisation can be done at any counter of metro station
2 - Customer care office (CCO)
3 - Ticket Selling office (TSO)
4 - Ticket vending machine (TVM)
5 - Automatic vending machine (AVM)
Approach our staff at Customer Care Officer counter for any queries related to “Mumbai 1 (NCMC)” card so that they assist you. You can also contact customer care of Maha Mumbai Metro 1800 889 0808 / 1800 889 0505 or email us on customercare@mmmocl.co.in
Signage with station name are placed at the concourse level for easy reference. While commuting, passenger can refer to Digital Dynamic Map Display station maps are aligned near the doors of all the metro coaches and regular announcements will be made.
Yes, Various Daily and monthly passes products have been designed for our travellers which are as follows:
Only INR notes are accepted in TVM and AVM.
The validity of Mumbai 1 (NCMC) Card is display on the card itself.
Balance of “Mumbai 1 (NCMC)” card can be checked on Ticket Readers (TR) which are placed next to Customer Care Counters at all the stations. In addition to this, while passing through AFC gates, the same information will be displayed on the validator.
Kindly visit any of the nearby Metro station and approach our staff deployed at Customer Care Counter. For replacement of Mumbai 1 (NCMC) Card, a charge of Rs. 100/- needs to be paid.
Kindly visit any of the nearby Metro station and approach our staff deployed at Customer Care Counter. For replacement of Mumbai 1 (NCMC) Card, a charge of Rs. 100/- needs to be paid.
Porter services are not available at Metro stations.
Safety is of utmost priority to us.
Door closing of the metro trains is managed by Train Operator. Train Operator has a clear view of the entire platform and would be aware in case of any such situation. The trains are designed not to
move till such time all doors are safely closed.
In addition, we have vigilant station attendants deployed on platform at all times for assistance.
Metro employees deployed at the stations have been given adequate training to take care of all situations. In addition, the Operation Control Centre (OCC) has full view of the entire operation at all times.
MMMOCL is not legally responsible to make refunds. However, during emergency situations, if a person is in the paid area, only then commuters can approach the Customer care officer and seek refund.
The entire power system has been set up to avoid any such situations. However, all emergency evacuation procedure will be working in case of any such requirements.
Station maps are made available at all Metro station.
First aid kits are available at all the metro stations
At every Metro station specially design tactiles are placed for easy guidance to differently abled passengers, reserved seats for pregnant women and senior citizen passengers are made in the train.
Toilet facilities for Men, Women and Differently abled are available only in paid areas across all Metro stations and in unpaid area at Andheri west Metro station (Property Development level).
Photography/Videography is not allowed inside Metro trains or at stations. Unless authorized by MMMOCL
Information about metro delay or any disruption of services (if any) will be displayed on Passenger Information Display System (PIDS) at each metro station. Also, Announcements will be played through Passenger Announcement Systems (PAS). In addition, Our Ticket Selling Officer deployed at ticket counters will be sharing the information about the train delay.
Metro employees will always be wearing uniform with the organization logo along with a valid company identity card.
Passengers can occupy the benches available at the platform level or can occupy special sitting arrangement provided at the road level.
Passengers can contact customer care centre of MMMOCL on 1800 889 0505 / 1800 889 0808. Also, passengers inside Metro trains can communicate with Train Pilot with the help of Passenger Emergency Communication Unit (PECU).
Do not try to open any unattended article / luggage. Inform any uniformed metro staff or security person at station.
No person can acquire, possess, or carry any firearm or ammunition unless he holds a valid license issued in accordance with the act.
Metro stations will have WIFI connectivity.
You can connect with our customer care at call centre on 1800 889 0505 / 1800 889 0808 or Email on customercare@mmmocl.co.in or you can also approach our staff at station at the Customer Care Counter to write down feedback/suggestion/query or complaint in the physical register available at the station.
Yes, we do have one coach reserved for ladies in all metro trains.
CCTVs are provided for surveillance and monitoring both in Metro coaches and on the platforms.
Security staff are allocated round the clock on all platforms and stations.
Metro personnel are deployed at the stations to take care of such situations.
Adequate Metro staff are deployed at the Metro stations to handle such situation. Station controller will also be monitoring the platform CCTV cameras and if there is overcrowding, entry will be stop immediately for some time.
Do not panic. In case of any such contingency, our Control Centre will make necessary announcements within the trains and safety measures will be taken to evacuate the passengers.
Commissioner for Metro Rail Safety (CMRS) under the Metro Act - 2002 is the authority to certify the safety of the Project.